Reference

What You Agree To When You Use koi8000

This page sets out the legal framework that applies to your account on koi8000 — covering how we handle your data, what governs your account, and how to reach us when something needs correcting.

Account Terms ApplyData Handled ResponsiblyDANA, OVO, GoPay Wallet RulesIndonesia-Region EligibilityContact Rights Included
koi8000 What You Agree To When You Use koi8000
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how your account data is stored, want to request a data correction, or need to understand how a policy applies to your DANA, OVO, or GoPay wallet activity, use the channels below. For players in Batam and across Indonesia, our support team handles policy queries through the same routes as account help — so you do not need a separate contact path.

Live Chat Support Open the chat widget inside your account dashboard. Describe your policy or data query clearly and our team will respond during active support hours.
Email for Data Requests Send data access or correction requests by email to the address listed in our Privacy Policy document. Include your registered account ID for faster handling.
In-Account Help Centre The Help Centre inside your koi8000 account links directly to each policy document, so you can read the relevant section before submitting any formal request.
ACCOUNT AND DATA PRACTICES

How We Protect Your Account and Personal Data

Your account security and data handling are not afterthoughts here. We apply encryption to all personal data stored against your koi8000 account, including wallet identifiers linked to DANA, OVO, and GoPay. Cookie use is disclosed in our Cookie Policy and you can adjust preferences through your browser or account settings at any point.

Data Encryption

All personal data — including your wallet identifiers for DANA, OVO, and GoPay — is stored with encryption. We do not share this data with unaffiliated third parties without your consent.

Cookie Transparency

We use cookies to keep your session active and to record wallet preferences. The Cookie Policy explains each type and you can withdraw consent via your browser settings.

Data Retention Rules

We keep account records for as long as your account is active and for a defined period after closure, as required by applicable rules. You can request deletion by contacting support.

Requesting Changes

You have the right to access, correct, or ask us to delete your personal data. Submit the request via email with your account ID; we will confirm receipt and respond within the period stated in our Privacy Policy.

Common Legal and Policy Questions

These are the questions we get most often about account terms, data rights, and how our policies apply to wallet activity in Indonesia. If your question is not here, the in-account Help Centre links to the full documents.

The Terms and Conditions published on koi8000 at the time you register govern your account. Access depends on local law and eligible regions in Indonesia.

We store wallet identifiers with encryption and use them only to process your transactions. We do not sell wallet data to third parties. The Privacy Policy details the full retention and usage rules.

Yes. Email your request to the address in our Privacy Policy and include your registered account ID. We will confirm receipt and fulfil within the timeframe stated there.

We retain account records for a defined period after closure as required by applicable rules, then delete or anonymise them. You can ask about the specific retention window via email.

Each policy document shows a revision date at the bottom. If a material change occurs, we aim to notify you through your account dashboard before the new terms take effect.

Our terms cover transactions on our platform. Your GoPay or OVO provider's terms apply on their side too. The more restrictive rule applies where both sets of terms overlap.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.