Reference

How koi8000 Handles Your Personal Data

This page sets out exactly what data we collect when you open an account, deposit via DANA, OVO or GoPay, and use the lobby — and how we protect it. Availability of our service depends on local law and eligible regions in Indonesia.

Account data protectionWallet privacy: DANA, OVO, GoPayYour right to access or delete dataNo third-party data sellingIndonesia-region data handling

Explore the Lobby Read FAQ

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security is built into how the account and payment flow works, not added as an afterthought. Each area below covers a specific part of how we handle your information — from the moment you log in to how long we keep your records.

Account Security and Login

Every login session uses encrypted transmission. If we detect an unfamiliar device or IP, we trigger an OTP verification step to your registered contact before granting access to your account.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby view. We do not use third-party advertising cookies that track your activity across other sites.

Wallet Data and Payment Privacy

Your DANA, OVO or GoPay wallet identifier is passed to the payment processor only to complete a specific transaction. We do not store your full e-wallet credentials or share them with game studios.

Data Retention and Deletion

We keep account and transaction records for the period required by applicable law in the region where access is permitted. Once that period ends, records are deleted or anonymised from active systems.

What We Collect and Why We Collect It

koi8000 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details and account credentials to operate your wallet and verify your identity. When you make a deposit or withdrawal using DANA, OVO or GoPay, we record the transaction reference and e-wallet identifier — never your full wallet PIN.

1
We collect device and session data (browser type, IP address, session timestamps) to detect unusual login activity and keep your account secure. Game activity data — which titles you open, session length, bet records — is stored to resolve disputes and maintain account history. We do
2
not sell this data to third parties for marketing. We share data only where required by applicable law, or with payment processors strictly to complete your DANA, OVO or GoPay transaction. Data retention periods depend on legal requirements in the jurisdiction where access is permitted. You
3
can request a copy of your data or ask us to correct inaccurate records at any time by contacting our support team. Players in Batam and other Indonesia regions are subject to the same data handling standards as all accounts on this platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we store your data, want to update account information, or need to submit a data removal request, our support team handles these directly. Contact us through any of the three channels below and reference your account ID so we can locate your records without delay.

Team online

Live Chat Support

Open the chat icon in your account dashboard. Our support team can pull your data record, confirm what we hold and guide you through a correction or deletion request during active hours.

Email Data Request

Send your full name, registered email and account ID to our support address. We aim to respond to data access and deletion requests within the period required under applicable law.

Account Settings Path

Some data updates — like your contact number or linked e-wallet between DANA, OVO and GoPay — can be changed directly inside Account Settings without contacting support at all.

Common Questions About Your Privacy on koi8000

These are the questions we actually get from account holders about how their data is used, stored and accessed. If your question isn't here, reach out via live chat with your account ID.

We collect your name, email address, contact number and account credentials. When you deposit, we record the transaction reference linked to your DANA, OVO or GoPay wallet to confirm the transfer.

Game studios receive only the session token needed to load a game. They do not receive your name, contact details, or payment information. Your wallet data stays with the payment processor only.

Yes. Send a request to our support team via live chat or email with your account ID. We will compile and share your data record within the timeframe required under applicable local law.

Contact support through live chat or email and submit a deletion request with your account ID. We will process it subject to any legal retention requirements that apply in your eligible region.

We use session and preference cookies to keep your account active and remember your lobby settings. You can block non-essential cookies in your browser, though this may affect how some account features load.

We store only the transaction reference and a partial wallet identifier for dispute resolution. Your full GoPay or OVO account credentials are never stored on our servers after the transaction completes.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoGoal Quick Arena InfoTerms & Conditions

How koi8000 Handles Your Personal Data

How We Protect and Manage Your Information

How to Reach Us About Your Data

Live Chat Support

Email Data Request

Account Settings Path

Common Questions About Your Privacy on koi8000

01 What personal data does koi8000 collect when I open an account?

02 Does koi8000 share my data with game providers or studios?

03 Can I request a copy of all the data koi8000 holds about me?

04 How do I ask koi8000 to delete my account data?

05 Does koi8000 use cookies, and can I turn them off?

06 Is my GoPay or OVO wallet information stored after a transaction?

Privacy Policy

Related pages

Related pages